All sunglasses displayed on our website are in stock and ready to ship, or available for collection at our Gold Coast showroom by appointment.

Once payment is received, orders are typically dispatched within 2 business days or sooner.

One Honey offers a large selection of bridal and wedding gowns. To keep pricing accessible, many gowns are made to order and not held in stock.

If you would like specific information about a particular gown, please contact us via our website with full details before placing your order.

For those last minute brides rush orders can be placed.

One Honey proudly partners with leading designers and offers the largest prom and formal dress collection in Australia.

Each product page outlines:

• Estimated production timeframe
• Delivery options
• Any available rush services (if applicable)

In some cases, we may have stock available at our Gold Coast showroom for same-day purchase or earlier delivery. All timeframes are estimates and subject to change.

Where possible, we always aim to deliver earlier than expected. For accurate information on a specific size, colour or event date, we recommend contacting us prior to ordering and checking our Dress Register before purchase.

Yes. Our website includes both ready-to-ship and made-to-order products.
Made-to-order items include production lead times listed on the product page. Shipping commences after production is complete, once handling and dispatch occur and terms & conditions are confirmed.

Once you enquire, a detailed guideline and terms will be issued outlining all relevant information for your order.

One Honey specialises in helping last-minute brides, prom and formal customers find the perfect dress — even with tight event deadlines.

Rush Order Dresses

Selected styles may be eligible for Rush Order production and/or expedited delivery, depending on the designer and availability. Rush options must be confirmed with our team before placing your order to ensure your dress can be delivered in time for your event

Our iconic Gold Coast showroom features thousands of gowns available to purchase and take home the same day, including prom, formal and occasion dresses.

We also offer exclusive in-store sale gowns from just $99, available only at the showroom. This is the fastest solution for customers with urgent event dates.

Appointments are required and availability can change quickly, so we encourage you to book ahead.

Shipping costs are based on the product category and delivery option selected at checkout.

Sunglasses
Shipping is $9.95 AUD.
If your shipping rate does not automatically apply in the cart, please contact us before placing your order so we can assist.

Bridal & Wedding Dresses

• Regular shipping: $29.95 AUD (signature on delivery where possible)
• Express shipping: $39.95 AUD (signature on delivery where possible)

Prom & School Formal Dresses

• Regular shipping: $29.95 AUD (signature on delivery where possible)
• Express shipping: $39.95 AUD (signature on delivery where possible)

Shipping costs are confirmed at checkout and may vary for remote or regional areas.

If you are unsure whether an item is in stock, made to order, or available for immediate delivery, we strongly recommend contacting our team before placing your order.

This helps ensure expectations are aligned and avoids delays.

Once your order is dispatched, you’ll receive a tracking number via email. You can use the following tools to track your parcel:

• Australia Post Tracking Tool: Track Your Parcel
• Australia Post App: Download Here
• Parcel Locker Services: Find a Locker
• DHL Tracking Tool: Track Here

What happens after my order is dispatched?
You will receive an email with your tracking information once your parcel has been shipped. This allows you to monitor its journey and plan for its arrival.

Important Note:
Please ensure your shipping address is accurate and secure. If using Authority to Leave (ATL), One Honey Boutique cannot be held responsible for lost parcels. For the safest delivery, consider using a Parcel Locker or selecting a delivery option requiring a signature.

For additional updates on your order status, log into your One Honey Account.

One Honey operates warehouses in China, the USA, and Australia. These strategically located facilities allow us to efficiently manage inventory and streamline shipping, ensuring faster delivery to our customers around the world.

In some cases, your order may ship directly from the designer's warehouse. This ensures quicker delivery times but may mean the package does not include One Honey branded packaging. Rest assured, the quality and authenticity of your purchase are always guaranteed.

All orders are sent with signature on delivery whenever possible. However, couriers may override this and use Authority to Leave (ATL) if they determine the delivery address has a secure location.

What is Authority to Leave (ATL)?
Authority to Leave (ATL) allows couriers to leave your parcel at a secure location without requiring a signature. While this option offers convenience, it comes with risks. If ATL is selected by the customer or courier, One Honey cannot be held responsible for lost or missing parcels.

For the most secure delivery, we recommend using a PO Box or Parcel Locker. These options ensure your parcel is stored safely until you are able to collect it.

Orders are shipped via Australia Post, but other couriers may be assigned for certain remote areas.

When your order is dispatched the tracking information will show all the details of the delivery vendor.

A shipment email will be issued to you, please ensure you check promotions and spam folder and mark all One Honey emails as VIP or safe sender.

Should there be multiple items in the order they may arrive at different times, each with their own tracking email.

For remote areas, such as far North QLD, Western Australia (WA), and the Northern Territory (NT), delivery may take slightly longer than the quoted timeframes.

All orders are packed with care to protect your purchase during transit.

Smaller dresses are lovingly packaged in a beautiful presentation box with tissue paper.
Larger, delicate or bulkier gowns may be dispatched in a protective garment bag or a larger unbranded shipping box, depending on size and structure and boning inside.

In some cases, items may be shipped directly from a designer or factory using non-branded satchels or boxes. This helps ensure faster delivery. Regardless of packaging, quality and authenticity are always guaranteed.

Yes. Selected items may be eligible for free showroom collection.

Collection is:

• By appointment only
• Available Tuesday to Friday
• Not available during school holidays or peak periods

If you wish to collect your order, please contact us before placing your order so we can confirm eligibility and arrange an appointment.

For school formal dress collections, a parent or guardian must be present if you are under 18 years of age and not paying for the dress yourself.

Orders selected for showroom collection are held for a maximum of 14 days (2 weeks) from the date the item is ready for pickup.

Once your order arrives, our team will contact you directly to arrange a mutually agreed collection time. Please do not attempt to book a collection appointment independently — our team will guide you through the process.

If an order is not collected within this timeframe and no alternative arrangement has been agreed, additional fees or re-shipping may apply.

Free shipping promotions are offered for online orders only. Orders placed in-store are processed separately and standard shipping rates apply.

Promotional offers cannot be combined and are subject to change at any time.

Orders are shipped via Australia Post, or DHL Express but other couriers may be assigned for certain areas.

No, we do not ship to PO boxes or APO addresses for international orders.

We offer international express shipping to the following countries:

🇦🇺 Australia (our home!)
🇺🇸 United States - All duties & taxes included at checkout
🇬🇧 United Kingdom - All duties & taxes included at checkout
🇨🇦 Canada
🇳🇿 New Zealand
🇸🇬 Singapore

No surprise fees! For US and UK customers, all import duties and taxes are calculated and included in your checkout total. The price you see is the final price you pay.

Please note: Some destinations may have shipping restrictions for formal wear.

If your country is not listed, contact us via our Contact Form to confirm delivery availability. Please note: Some destinations may have shipping restrictions.

USA orders: Yes — duties & taxes are included and prepaid (no surprise fees at delivery).

All other international destinations: Duties/taxes may be charged by your local customs authority on arrival and are the customer’s responsibility.

USA customers do not need to calculate an import threshold — duties & taxes are included and prepaid on eligible US orders, so you won’t be asked to pay extra fees at delivery.

If a courier ever requests a payment, pause and contact us before paying so we can assist.

Please note that import thresholds and policies can change, so we recommend checking the latest guidelines with U.S. Customs and Border Protection (CBP) before placing your order.

USA orders: No estimate needed — duties & taxes are included.

Other international destinations: Duties/taxes vary by country. If you’d like to estimate charges before ordering, you may use a online Duties and Taxes Calculator to estimate additional costs for your order based on your destination country. This tool offers country-specific estimates to help you plan for any potential fees.

Important: The information provided here is general and intended as a guide only. We strongly recommend reviewing your local government’s customs policies to ensure you have the most accurate and up-to-date details before placing an order. Actual duties and taxes are determined by your country’s customs authorities and may vary from the estimates provided.

USA orders: You should not be charged duties/taxes on delivery (they’re prepaid). If a courier requests a fee, do not refuse the parcel — contact us immediately so we can help resolve it.

Other international destinations: If you refuse a parcel due to customs charges, you remain responsible for shipping/return costs and any fees charged by customs.

If a parcel is returned or refused (for any reason), you remain responsible for shipping costs. Additional fees may apply for re-shipping. Please contact us ASAP so we can assist with the fastest solution.

One Honey offers fast, easy returns inline with all Austalian trading laws.

If your item needs to be returned or exchanged, please refer to our central Returns & Exchanges page for full policy and procedure, including exclusions and timelines.

We’re here to assist you with any questions or concerns about your order.

You can contact us by:

• Using Live Chat (available when we’re online) for real-time assistance
• Submitting an enquiry via our Contact Form at any time

Once your enquiry is submitted, it will be issued a ticket number and added to our support system. Please do not submit multiple enquiries for the same request, as this may cause delays in response time.

You’ll receive an automated confirmation email with your ticket number. Please check your promotions or spam folder, and we recommend marking One Honey as a VIP sender or adding us to your safe senders list to ensure you receive all updates.

Your satisfaction is our priority, and our team will respond as quickly as possible.