At One Honey, we've streamlined the process to make your shopping experience easy and efficient. Whether you're ordering a stunning Formal Dress or browsing our collection of Sunglasses or Wedding Dresses online, our ordering process is designed to ensure you find the perfect item for your special occasion.
STEP 1: CONTACT US
To reach out to One Honey or seek assistance, please us our contact form. For a swift and efficient response, we kindly request that you complete all the required fields in the form.
STEP 2: STOCK CONFIRMATION AND ORDER APPROVAL
Once you've provided us with the necessary information, we will check our stock to confirm its availability for your event. If it's a match, we'll approve the order and send you an order confirmation for checkout.
STEP 3: PLACE YOUR ORDER
With our approval in hand, you can place your order via our website. Don't forget to include your Event Name/Date in the checkout notes so we can register your purchase.
STEP 4: CONFIRMATION AND REGISTRATION
After placing your order, you will receive a Tax Invoice & Email Confirmation from us. We will also register the item for your event, ensuring it's reserved just for you.
STEP 5: REGISTER AN ACCOUNT
We recommend registering an account on our website. This will help you easily track your orders with us, ensuring you stay updated on your delivery.
STEP 6: TRACKING AND DELIVERY
Once your order is ready for dispatch, we will send you the tracking information via email. This allows you to monitor the delivery and anticipate its arrival.
SHIPPING COSTS (WITHIN AUSTRALIA)
- SUNGLASSES | REGULAR: $9.95
- SUNGLASSES | EXPRESS: $11.95
- FORMAL DRESS | REGULAR WITH SIGNATURE: $29.95
- FORMAL DRESS | EXPRESS WITH SIGNATURE: $39.95
- WEDDING DRESS | REGULAR WITH SIGNATURE: $49.95
- While we offer international shipping, the cost depends on your address and the items you wish to order. To obtain an accurate quote, please contact us with this information, as some countries may have limited delivery options.
Our business is located in Gold Coast, Australia.
The majority of our products are shipped from Australia. However, some Bridal & Formal items may be shipped directly from our Australian Warehouse or Overseas Factory & Fulfilment Centres, depending on the specific style and stock availability at the time of order placement.
Our website displays prices in AUD (Australian Dollars). You can conveniently convert these prices to your preferred currency using www.xe.com or our website's general currency converter tool located at the top of the page.
Please be aware that shipping costs may be relatively higher due to current circumstances.
International shipping is managed by DHL Couriers, and the typical delivery timeframe is 2-6 business days or earlier.
Any customs, duties, or taxes incurred in your country upon entry are not covered by our business.
Customers are responsible for the costs associated with returning items.
During checkout, our website provides various pay-later options to accommodate your country's preferences.
If you opt to pay by Credit Card, please note that a security clearance may be required before we can proceed with shipping your order.
AS A CUSTOMER OUTSIDE OF AUSTRALIA, HOW DO I DETERMINE THE ADDITIONAL TAX & DUTIES FEES (IF ANY)?
For customers located outside of Australia, the assessment of additional tax and duties fees depends on your country's specific import threshold amounts and associated tax and duties regulations.
To help you estimate these additional costs related to your purchase (if applicable), you can use a duties and taxes calculator. These calculators provide information based on your country's rules and the value of your order.
Please refer to your country's import threshold amounts, as some regions have higher
CREDIT CARD PURCHASE AND SECURITY CHECK INFORMATION:
- Orders should be placed in the cardholder's name.
- Shipping and billing addresses should match.
- Using someone else's credit card for a purchase is not advisable and may lead to order cancellation.
- Suspicious orders will trigger a security check via email.
- During this period, orders will be placed on hold.
- An email will be sent for further information once the order is received.
- Prompt responses to these emails are essential to prevent processing delays.
- We reserve the right to cancel any order deemed high-risk or fraudulent.
IDENTIFICATION AND BANKCARD VERIFICATION:
- To ensure secure online transactions, we require a copy of your Government Issued Photo ID.
- Verification of your bankcard is also necessary.
- Details provided must match the order delivery address.
- Your fast cooperation with this verification process is greatly appreciated.
ORDER AND PROCESSING TIME FRAMES:
- Any order or processing time frames quoted will only begin once your order is fully approved and security verification has been completed to our satisfaction.