Shipping Information
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Once you submit this form you will get an instant reply with a ticket number assigned to your enquiry if that does not come thru please try again OR email us directly on hello@onehoneyboutique.com
Our website acts as a Catalog of available styles, some items are in stock now, some are made to order and some are pre order, it depends on the style and size you want
Please ensure you check stock with us BEFORE ordering online as all orders need to be approved by us following the below steps
STEP 1: Contact us via EMAIL with the following information ready
1. Dress Name
2. Colour
3. Event Date
4. School Formal Name/Event Name (so we can check our Dress Register)
5. Shipping Location
6. Your BUST, WAIST & HIPS in CM
7. Your Australian Dress size
STEP 2: We will check stock to confirm if it will arrive in time for your event and approve the order to be placed via our website
STEP 3: Once your order is approved by us, you place the order via our website, you enter your Event Name/Date at the checkout notes
STEP 4: You will receive a Tax Invoice & Email Confirmation of your order. We will then register the item for your event.
STEP 5: Please ensure you Register an Account on our website so you can easily track your orders with us.
STEP 6: Once your order is ready for dispatch the tracking info will be emailed to you so you can track the delivery.
| AUSTRALIA | ||
| Sunglasses | Regular | $9.95 | |
| Sunglasses | Express | $11.95 | |
| Formal Dress | Regular w Signature | $29.95 | |
| Formal Dress | Express w Signature | $39.95 | |
| Wedding Dress | Regular w Signature | $49.95 | |
| International Shipping | POA |
NEW ZEALAND
Please contact us for postage quote
UNITED STATES OF AMERICA
Please contact us for postage quote
CANADA
Please contact us for postage quote
UNITED KINGDOM
Please contact us for postage quote
SHIPPING INFORMATION
- Every business has different policies and shipping timeframes, ours are outlined clearly here, please ensure you read these before placing your order.
- YES some of our Honey Couture, Bridal or Formal Gowns CAN ship same day/next day or EXPRESS Post, please speak to us on Live Chat BEFORE placing your order and we will confirm if it can be delivered in time
- If we are not online send us an email (including the style link, size, colour and your delivery address) so we can provide accurate information
- All Honey Couture Sunglasses ship same day/next day
- All Formal Gowns & Party Items please allow 1-10 days processing once the order has placed. After this time the shipping timeframe will begin.
- As we now run from 3 Warehouses some of our Bridal & Formal items ship direct from our Australian Warehouse or Overseas Factory & Fulfilment Centres, depending on the style and stock available at the time of ordering
- Once the package leaves our care it becomes the responsibility of the delivery agent/courier company
- If there is any delay on delivery due to these we are not responsible for these delays as delivery is the responsibility of the delivery agent/courier company
- Delivery to areas such as far north QLD WA and NT may take slightly longer due to their location please allow for more time if you are in this area
- We are not responsible for any missing packages if the courier or postal company shows it as being successfully delivered
- Approximate Shipping times are counted as Business Days only and starts from when the order is processed and shipped by our team not when it is placed by you on our website
- Our timeframes are counted on Business Days only and not including weekends
- Some delays may occur during peak times including sale events and long weekends or public holidays or after these have occurred
- We reserve the right to change the postal method on any order if we feel there is a risk of the stock being lost or stolen in the post
INTERNATIONAL SHIPPING INFORMATION
- Our Business is located in Gold Coast Australia
- As we now run from 3 Warehouses some of our Bridal & Formal items ship direct from our Australian Warehouse or Overseas Factory & Fulfilment Centres, depending on the style and stock available at the time of ordering
- Our website is displayed in AUD, you can convert to your currency using www.xe.com or by using our general currency convertor tool at the top of our website
- Shipping costs are quite high right now due to CV
- Approx. shipping cost to USA, UK and CANADA is $80.00 AUD
- Our Business will ship via DHL Couriers
- Once your package is dispatched the DHL Couriers timeframe is Approx. 2-6 business days
- Any customs, duties or taxes charged by your Country at the point of entry are not covered by our Business
- Any returns shipping costs are at your cost
- Our website offers a number of pay-later options at checkout for your country
- Our website will charge your card in AUD at checkout
- If payment is made via Credit Card we may require a security clearance prior to shipping the goods
- Duties & Taxes can be ESTIMATED here on this website
AS A CUSTOMER OUTSIDE OF AUSTRALIA, HOW DO I DETERMINE THE ADDITIONAL TAX & DUTIES FEES (IF ANY)?
- All other countries must refer back to their import threshold amounts and how much duties/taxes may apply.
- A guide for each country is provided here.
- For your convenience you can also visit this duties and taxes calculator to estimate these additional costs relating to your purchase (if applicable).
- For example, as per the guide via the links above, USA customers have a high import threshold of $800 USD before taxes & duties are applicable to the order. If your order exceeds this amount, taxes and duties will be payable at the time of import into your country.
CREDIT CARD PURCHASE & SECURITY CHECK INFORMATION
- We request all orders to be placed in the cardholders name, with their shipping and billing address matching
- Please DO NOT anyone credit card to purchase an item on our website or your order will be flagged as fraud and cancelled
- If our system flags your order as suspicious we will email you to perform a security check and your order will be placed on hold, an email will be sent to you as soon as the order is received by us
- Please ensure you reply to these emails in quick and timely manner to avoid further delays on your order processing