Contact Us

GENERAL QUESTIONS BEFORE PLACING AN ORDER:
Please read our FAQ You can also our Shipping Information and Returns and Exchanges page as all the information is contained in there.

If you want to visit our Gold Coast Showroom we work via Appointment only, YES even if you just want to have a look! ;) please book online here

QUESTIONS ABOUT SIZE:
Before you contact us please review our Size Chart information page. If you are still unsure please contact us using one of the methods below.

QUESTIONS ABOUT AN ORDER YOU HAVE ALREADY PLACED:
Please include your order number for faster service and detailed information about your enquiry. Please ensure to send photos with your email to explain your query if it is related to a product or order you have received that you need us to review.

PHONE US:
Please call our Boutique +61 07 5602 6610 Tuesday-Friday QLD Australia time, if we do not answer you can leave a Voicemail with all your info and we will get back to you when we are free.

LIVECHAT:
We are generally online Tuesday-Friday, simply click the chat box to talk to one of our team members.

SEND US AN EMAIL:
Fill in the contact form below or email hello@onehoneyboutique.com

Once you submit this form you will get an instant reply with a ticket number assigned to your enquiry if that does not come thru please try again OR email us directly on hello@onehoneyboutique.com 

Our website acts as a Catalog of available styles, some items are in stock now, some are made to order and some are pre order, it depends on the style and size you want

Please ensure you check stock with us BEFORE ordering online as all orders need to be approved by us following the below steps

STEP 1: CALL our Gold Coast Showroom on 07 5602 6610 or contact us via LIVECHAT with the following information ready

1. Dress Name
2. Colour
3. Event Date
4. School Formal Name/Event Name (so we can check our Dress Register)
5. Shipping Location
6. Your BUST, WAIST & HIPS in CM

STEP 2: We will check stock to confirm if it will arrive in time for your event and approve the order to be placed via our website

STEP 3: Once your order is approved by us, you place the order via our website, you enter your Event Name/Date at the checkout notes

STEP 4: You will receive a Tax Invoice & Email Confirmation of your order. We will then register the item for your event.

STEP 5: Please ensure you Register an Account on our website so you can easily track your orders with us.


STEP 6: Once your order is ready for dispatch the tracking info will be emailed to you so you can track the delivery.

Our customer service team generally replies to all emails within 24/48 hours during our published business days.

Please ensure you add the anti spam code before closing the window, and check your inbox/spam folder for the auto reply with your ticket number. Thank you 

VISIT OUR GOLD COAST BOUTIQUE:
Book a fitting HERE via our easy online booking system, Thank You

 

GENERAL BUSINESS HOURS 
MONDAY - CLOSED
TUESDAY - 9.00am - 6.00pm
WEDNESDAY - 9.00am - 6.00pm
THURSDAY - 9.00am - 6.00pm
FRIDAY - 9.00am - 6.00pm
SATURDAY - 9.00am - 6.00pm
SUNDAY - CLOSED
PUBLIC HOLIDAYS - CLOSED