GENERAL QUESTIONS BEFORE PLACING AN ORDER:
Please read our FAQ You can also our Shipping Information and Returns and Exchanges page as all the information is contained in there.
QUESTIONS ABOUT SIZE:
Before you contact us please review our size chart information page. If you are still unsure please contact us using one of the methods below.
QUESTIONS ABOUT AN ORDER YOU HAVE ALREADY PLACED:
Please include your order number for faster service and detailed information about your enquiry. Please ensure to send photos with your email to explain your query if it is related to a product or order you have received that you need us to review.
PHONE US:
Please call our Boutique +61 07 5602 6610 Tuesday-Friday QLD Australia time, if we do not answer you can leave a Voicemail with all your info and we will get back to you when we are free.
LIVECHAT:
We are generally online Tuesday-Friday, simply click the chat box to talk to one of our team members.
SEND US AN EMAIL:
Fill in the contact form below, Once you submit this form you will get an instant reply with a ticket number assigned to your enquiry. Remember whenever you contact us to include the link for the item you wish to purchase, your size, colour and address, and event date so we may provide quick and accurate information.
Our customer service team generally replies to all emails within 24/48 hours during our published business days.
VISIT OUR GOLD COAST BOUTIQUE:
Call us and book a fitting to visit our Boutique, we work via Appointment only. We do not take email bookings as we have to check our Diary in store during business hours. If you are interested in a particular Gown please advise the style when you book so we can advise you if this item in store, due to the fact we stock thousands of items not every item in our store. Bookings can be made Tuesday - Saturdays and a parent or Guardian must be present.
Thank You
Please read our FAQ You can also our Shipping Information and Returns and Exchanges page as all the information is contained in there.
QUESTIONS ABOUT SIZE:
Before you contact us please review our size chart information page. If you are still unsure please contact us using one of the methods below.
QUESTIONS ABOUT AN ORDER YOU HAVE ALREADY PLACED:
Please include your order number for faster service and detailed information about your enquiry. Please ensure to send photos with your email to explain your query if it is related to a product or order you have received that you need us to review.
PHONE US:
Please call our Boutique +61 07 5602 6610 Tuesday-Friday QLD Australia time, if we do not answer you can leave a Voicemail with all your info and we will get back to you when we are free.
LIVECHAT:
We are generally online Tuesday-Friday, simply click the chat box to talk to one of our team members.
SEND US AN EMAIL:
Fill in the contact form below, Once you submit this form you will get an instant reply with a ticket number assigned to your enquiry. Remember whenever you contact us to include the link for the item you wish to purchase, your size, colour and address, and event date so we may provide quick and accurate information.
Our customer service team generally replies to all emails within 24/48 hours during our published business days.
VISIT OUR GOLD COAST BOUTIQUE:
Call us and book a fitting to visit our Boutique, we work via Appointment only. We do not take email bookings as we have to check our Diary in store during business hours. If you are interested in a particular Gown please advise the style when you book so we can advise you if this item in store, due to the fact we stock thousands of items not every item in our store. Bookings can be made Tuesday - Saturdays and a parent or Guardian must be present.
Thank You
