FAQ | One Honey Boutique
Our HQ is located in sunny Brisbane Australia!
One Honey Boutique was founded in 2011 and is a privately owned Australian Business.
You don't have to have an account with One Honey Boutique to place an order but we do recommend it. There are so many benefits to having an account! For starters, if we ever need to issue you store credit the only way for us to do it is if you have an account. Also when you register you'll have the option of subscribing to our newsletter filled with exclusive promotions and special discounts.
At the time of checkout enter all your payment information, then on the next screen a COUPON box will be displayed, enter your code there in the box in capital letters, this box is case sensitive
Sometimes we showcase items on Facebook or our Instagram not yet available on the site. You can order through our Facebook page or wait until it's posted online. If it's currently available on the site, we usually provide a link in the description. Otherwise, you can always inbox us on Facebook to order anything you see. We're happy to help!
You are welcome to use the SHOP tab on our facebook page, or you can shop directly via our website
You sure can! Upon checkout you will be redirected to PayPal if you that's your chosen method. There will be two options: (1) have a PayPal account, (2) don't have a PayPal account. You can select "don't have a PayPal account" and then enter your credit/debit card details. Once we receive confirmation of payment, we'll ship your order out!
Most of our clothes are true to size with some variations every now and then, depending on the designer. Where possible we will include that designers size chart on the product listing or inside the images, size charts are to be used as a guide only. We always try to specify if something runs a little small or large so check the description for fit notes. And if you're ever really unsure, feel free to email us or speak to our Stylists via our Live Chat Mon-Fri we'll be glad to help you choose the right size.
Sorry no. We have now closed all our stores and trade online only. All orders must be placed via the website. However keep an eye on our social media page as we do run pop up stores or attend fashion events throughout the year.
Sorry, we do not sell our stock wholesale nor do we allow for resale of our items
Please check our shipping page and also read the description on the product of the item you wish to purchase.
As soon as we dispatch your item you will receive a shipment confirmation email and tracking information from Australia Post or DHL and you'll be able to follow your parcel every step of the way! If you haven't received a tracking email, be sure to check your junk mailbox or send us a note and we can resend this for you.
Yes this is because we are trying to be as paperless as possible, all our policies and information including return requests are done electronically
Yes we sometimes include this to assist you in avoiding a high customs fee we will include some paperwork with a low value dollar amount on it or your item may be marked as a gift
The only way for us to issue you store credit is if you have an account with One Honey Boutique. After that, it's really easy! Just login and using your credit will be an option upon checkout. If you checked out as a guest or purchased an item through our Facebook page and wish to make a return/exchange, we will contact you once we receive the item. You will have to create an account with One Honey Boutique before we issue credit.
Different computers have different screen resolutions so it's possible the colours will be slightly different in real life from what you see on your screen. That said, we try very hard to represent the garments perfectly when taking photos for the site. Some items are shot under studio lighting please feel free to ask any questions about the colour prior to purchase. We emphasize any special features and try to actively show how the fabric sits and moves.
Yes! We are super happy to now offer take home Lay-Buy via AFTERPAY for any Australian customers! #shopnowpaylater
We like to make shopping as easy as possible for everyone, we offer AfterPay and ZipPay and also Bank Transfer via PoliPay.
We also accept Credit and Debit cards can be used including AMEX.
Heck yeah we do! We offer promotions via UNiDAYS and StudentEdge, log onto their platform to find the deets.
We're sorry to hear that. It's possible the email has gone to your junk folder or maybe we have an incorrect email address for you. Be sure to check your junk mailbox just in case. If you still don’t have it, please contact us straight away so we can verify whether the order was placed and resend you any confirmation.
YES! We love connecting with our customers. Visit our Instagram or facebook page to share your photos #onehoneyboutique #ohbhoneys #onehoney We will always reward you with a prize if we love your pic!
Contact with the name of the item, colour and size you want and we'll let you know if we're getting anymore back. If we are, we'll put you on the list to be notified when that particular item comes back in stock. Or, on the sold out products page, you should see a grey box that says "notify me when my size is back in stock". If you pop your email down, then you'll get an automatic notification when your size is back in stock!
Upon receiving a returned item, it usually takes up to 3-5 business days for it to be processed, this can be busier during peak times such as holidays and long weekends. Please be patient and do not send us an email about this. We will send you an email once this has been completed and the store credits have been applied to your account. Please check your spam folder as it sometimes gets flagged as spam. :)
Gift cards are emailed immediately after payment to the person nominated (i.e. who you're giving the gift card to). You can also send it to yourself and personalise it more before forwarding it on to your friend as well :)
Gift cards are valid for 6 months from the date of purchase.

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PLEASE READ

As we stock a range of different designers, sizing can vary slightly from each brand.

We encourage you to read the garment description and check the size and fit details outlined for each individual product.

We do our best to accurately describe the fitting of each garment and sometimes will make sizing recommendations on the product description if the garment fitting is smaller or larger then you can order based off those notes.

The size chart is is to be used as a general guide to assist with determining your size.

Core Trainer & Bandage Dresses are designed to be a skin tight fit, if you are between sizes or do not want a tight fit please order up 1 size.

Feel free to speak to us via Live Chat during Business Hours and we are happy to assist you with general size advice.

AUSTRALIAN SIZE GUIDE



PLEASE USE THE SIZE GUIDE ABOVE & FIT NOTES ON THE PRODUCT WHEN CHOOSING YOUR SIZE