Returns & Exchanges | One Honey Boutique

 

RETURNS CRITERIA
In order for us to process your return we require the garment to be returned in its original condition and meet the following criteria

  • Any tags still attached
  • Unworn
  • Unwashed
  • Unstained
  • Unperfumed
  • In its clear poly bag - please ensure the barcode label on the bag matches the garment name on the item’s tag, or the plastic bag with barcode on it

PLEASE NOTE: Returns that don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item! The conditions do not apply to faulty products. 

Here at One Honey Boutique, we want you to be completely in love with your purchase!  If for any reason you have changed your mind and want to return your item, we offer store credit for the item(s) you are returning and refund or replacement in the case of faulty items. In some instances a restocking fee may be charged. Sale items and those purchased using a discount coupon may be returned for store credit this excludes faulty items and samples.

If you have purchased using AfterPay, ZipPay or OxiPay you are still required to make your payments to them otherwise they may charge you a late fee. These companies are separate businesses to One Honey Boutique and we are unable to change any payment plans you have agreed with them.

HOW TO RETURN FOOTWEAR
All footwear must be returned in pristine condition and soles unworn.
Please note, we require the shoes to be returned in their original shoebox, without any postage labels placed on the box. If you are posting back a pair of shoes put the box inside a plastic bag or wrap in paper to be posted back to us, this is to ensure the box remains in perfect condition.

ITEMS EXCLUDED FROM RETURNS FOR HYGIENE REASONS

  • Cosmetics
  • Hair Accessories
  • Hosiery
  • Hats
  • Lingerie
  • Swimwear
  • Earrings

CUSTOM MADE ITEMS EXCLUDED FROM RETURNS

  • Elle Louise Items

SUNGLASSES
All Sunglasses sold by One Honey Boutique are hand checked 3 x prior to shipping. Items are bubble wrapped and then sent in a padded mailer Bag. All Sunglasses are considered final sale and not ellegible for return of exchange. 

For manufacturing defects, proof will be required and photos inspected by our Management. Exchanges are available within 14 days of purchase. Warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames or the loss of screws due to neglect. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses do not make them eligible for exchanges or returns.

EXCHANGES 
Due to how busy we are we no longer process manual exchanges or hold stock. In order to exchange an item please please a new order and follow the below process and to send the item back for a credit note.


HOW TO RETURN AN ITEM
One Honey Boutique accepts all Australian returns that are sent back within 14 days of receiving your item(s). All International returns must be sent back within 20 days and have full package tracking. Any returns accepted outside this time period may be subjected to a restocking fee. Return Postage is at your cost.

You will be issued with store credit for the value of the item(s) you are returning. In order to issue the store credit, you must either have or create a One Honey Boutique account.

Returns are processed within 5 business days of receiving your item(s). If your tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your One Honey Boutique account after 5 business days, please follow up with our Customer Happiness Team.

STEP 1
Inspect your item and make sure its in perfect condition, and meets our return requirements above. Then create an account on our website here

STEP 2
Email our customer happiness team at hello at onehoneyboutique.com and include your order number to request a RA# (Return Authority Number) you will then be assigned a ticket number.

Once our team has replied to your email, we will advise where you need to post the item.

Please print the email and circle the RA#, then include this printed email in the package with your returned item(s).

We strongly suggest using a trackable postage option as it enables you to track the parcel being returned. Unfortunately if the package is lost on its way to us, our Customer Happiness team will be unable to compensate you.

STEP 3
Once the package is received our team will inspect the package and make sure its in perfect condition and meets our return requirements.

Once your return is pressed we will email you back and confirm the credit note has been issued via email.

OUR FABRICS

We use a range of new and unique fabric styles when making our Gowns and Party Styles. If you are unsure of a particular item or the fabric used please email us prior to making your purchase. We have outlined some further details below for you:

Sequin items may have some sequin loss, this is normal and not considered a fault.

Glitter covered items are packed with extra Glitter to provide maximum sparkle, please open these items over a plastic bag to capture all the spare Glitter that may fall down, any Glitter loss is normal and not considered a fault. 

Some loose threads may occur during the production of an item, any item with a loose thread is not considered a fault.


FAULTY ITEMS
All items are inspected prior to shipment, however if you believe you have received a faulty item please contact our Customer Happiness Team within 3 days of receipt of package so we can resolve this for you.

Items that become damaged as a result of normal wear and tear are not considered to be faulty. Honey Couture will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason, we will offer replacement, refund or repair at our discretion.

If you belive your item has a major fault please email us at hello at onehoneyboutique.com and include photos and clear description of the problem and our management will review this for you.