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Contact Us

We're committed to assisting you promptly and effectively with your inquiries.

As our support team manages a high volume of inquiries, we've optimized our communication process to focus on written correspondence. We're currently unable to provide phone customer service, but we've made it easy for you to connect with us via our contact form below.

Before reaching out, we encourage you to explore our FAQ and Size Guide pages, located in the footer of our website, these resources often contain solutions to commonly asked questions.

Our website functions as a comprehensive catalog, showcasing items available in different categories: those in stock, made-to-order, and available for pre-order. Please note that availability may vary based on style, size, and event date.

To ensure a seamless shopping experience, we recommend checking stock availability with us before placing your online order. All online orders require approval from our team. We'll thoroughly review our Dress Register and relevant stock to facilitate your checkout and payment.

Our dedicated team strives to respond to all emails within 24 to 48 hours during our regular business days (Tuesday to Friday). While we aim to maintain this response time, please understand that during busy periods and public holidays, response times might be slightly extended. We advise checking both your spam and inbox folders to avoid missing our reply.

For an in-person experience, we extend an invitation to visit our Gold Coast Prom & Formal Dress Showroom.

For style inspiration, discover the latest trends and pre-releases on our TikTok and Instagram @onehoney.

We value your interest in One Honey.

Your satisfaction is our priority, and we're dedicated to helping you find the perfect dress for your special occasion!

BUSINESS HOURS

MONDAY - CLOSED
TUESDAY - 9.00am - 6.00pm
WEDNESDAY - 9.00am - 6.00pm
THURSDAY - 9.00am - 6.00pm
FRIDAY - 9.00am - 6.00pm
SATURDAY - 9.00am - 6.00pm
SUNDAY - CLOSED
PUBLIC HOLIDAYS - CLOSED

FAST SHIPPING

We cater to most global destinations with our efficient express delivery shipping options. Reach out to us for a swift and reliable shipping quote tailored to your requirements.

IN STOCK ITEMS

Our devoted Stylists are dedicated to curating your perfect prom dress experience. We have thousands of dresses, ready for immediate collection or express delivery.

CUSTOMER CARE

Experience our dedicated customer support from Tuesday to Friday. Engage with us through LiveChat for instant assistance or connect via email using our contact page.

Secure payment

Rest assured, your payment information is handled with the utmost security and confidentiality when processed through our website. Your trust and safety are our priorities.

#SLAYNOWPAYLATER

We want to see everyone in One Honey! Select the #SLAYNOWPAYLATER feature to manage your gown payments over several weeks, ensuring affordability without compromise.



#OHBHONEYS #ONEHONEYBOUTIQUE TO BE FEATURED

FOLLOW @ONEHONEY ON INSTAGRAM & TIKTOK