COVID-19 Update

One Honey Boutique HQ is based in Gold Coast Australia
 
As the COVID-19 situation continues to develop, it’s business as usual for our customers, we work hard to bring you whatever you need from us right now.
Whether that be a dose of online shopping, inspiration for the latest in fashion trends, or a sprinkle of funny memes - our team is here (virtually) to help you through. Follow our Instagram @onehoney to stay updated 
 

YOUR DELIVERIES

Only our Formal and Bridal Dresses Collection may be impacted by some processing delays, if you want to make a purchase we ask you to ensure you contact us before ordering so we can check shipping timeframes for your event date, and offer you the most accurate information once we know the item you wish to purchase.

We are still processing all other online orders and working closely with our delivery partners to make sure these are with you as soon as possible. 

There may be some slight delays with international orders due to travel restrictions.

It is recommended to ensure you order your Gown asap to avoid any last minute rush and delays with Shipping.

We will keep you updated on the status of your order via email so you know when to expect delivery.

 

YOUR RETURNS 

We know you’ve got enough to think about right now, so we’ve extended our returns policy to 30 days to make it easier. If your order is for a Formal or Wedding Dress and the event is cancelled or postponed we will issue a credit note valid for 12 months. The process to create a return will stay the same. For more information on how to process your return see here

 

OUR GOLD COAST SHOWROOM

Our Gold Coast Showroom will be open with reduced business hours due to the COVID-19 Status in Australia.  Our Showroom is 350 sqm and we work via Appointment only, we will be allowing pickups on limited dates for any order already placed.
 
Please view our current trading hours on our Store Page here book an appointment before visiting our Showroom via our contact page once your email is received it will be issued an instant ticket number for our system, we aim to answer all enquiries within 24/48 hours.

 

OUR TEAM

We’ve put extra processes in place to support our teams during this time. This includes enabling our HQ staff to work from home and increased hygiene practices in our Showroom. We’re closely monitoring health advice from the relevant authorities to make sure our teams are staying safe.

We will keep this page updated with any new information as it comes in. As always, our Customer Happiness Team is here to answer any other questions you may have. 

We’re here for you. 

One Honey Boutique x