Only our Formal and Bridal Dresses Collection may be impacted by some processing delays, if you want to make a purchase we ask you to ensure you contact us before ordering so we can check shipping timeframes for your event date, and offer you the most accurate information once we know the item you wish to purchase.
We are still processing all other online orders and working closely with our delivery partners to make sure these are with you as soon as possible.
There may be some slight delays with international orders due to travel restrictions.
It is recommended to ensure you order your Gown asap to avoid any last minute rush and delays with Shipping.
We will keep you updated on the status of your order via email so you know when to expect delivery.
We know you’ve got enough to think about right now, so we’ve extended our returns policy to 30 days to make it easier. If your order is for a Formal or Wedding Dress and the event is cancelled or postponed we will issue a credit note valid for 12 months. The process to create a return will stay the same. For more information on how to process your return see here
OUR GOLD COAST SHOWROOM
We’ve put extra processes in place to support our teams during this time. This includes enabling our HQ staff to work from home and increased hygiene practices in our Showroom. We’re closely monitoring health advice from the relevant authorities to make sure our teams are staying safe.
We will keep this page updated with any new information as it comes in. As always, our Customer Happiness Team is here to answer any other questions you may have.
We’re here for you.
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