Contact One Honey
Thousands of verified ⭐⭐⭐⭐⭐ reviews and Australia’s biggest prom & formal community.
AUSTRALIAN OWNED & OPERATED SINCE 2011
We’re here to help you find your perfect prom or formal dress — however, most questions are answered instantly in our Help Centre.
Before contacting us, please read this first
To provide faster answers and reduce wait times, we recommend visiting our Help Centre where you’ll find detailed guides on:
• Sizing & how to measure correctly
• Production & delivery timeframes
• Returns & exchanges
• Dress alterations & fit advice
• Showroom appointments & availability
• How to order your prom or formal dress
We specialise in prom dresses, formal gowns, and evening dresses across Australia, with expert guidance on sizing, ordering, and delivery.
Ready to shop or book?
Need inspiration before you decide? ✨
Discover the latest arrivals, trending styles, and real customer looks on our
Instagram & TikTok @onehoney
If you’re ready to move forward, you can use the easy buttons below
Feeling inspired? Your moment starts here. We don’t just sell dresses. We make them famous!
Still need personalised assistance?
Contact our Styling Team
Most questions are answered instantly in our Help Centre — saving you time and helping you order with confidence. If you’ve reviewed our Help Centre and still require assistance, our team is here to help.
To ensure we can assist you as quickly and accurately as possible, please include as much detail as you can below — including your style name, event date, and sizing information where available.
⏱ Please allow 24–48 hours for a response during business days (Monday–Friday). Response times may be slightly longer during peak periods and weekends.
Important information
• Please review our Help Centre before submitting your enquiry
• Avoid sending duplicate messages, as this may delay your response time
• Once submitted, you will receive an instant ticket confirmation email — please check your spam or junk folder if you don’t see it
• Add our email as a safe sender to ensure you receive all replies
For best delivery, please avoid using BigPond, Outlook, iCloud, LiveMail, school or work email addresses, as these are often blocked or filtered by servers. We recommend using a personal email (such as Gmail).